Return & Refund Policy

Last Updated: September 2, 2026

At Blossom Glow, we want you to feel confident when shopping with us. Because our products are skincare and personal-care items, we follow the return and refund guidelines below to protect the health and safety of our customers.

1. Return Eligibility

For hygiene and safety reasons, we generally do not accept returns of skincare products that have been opened, used, or altered.

To be eligible for a return, an item must:

• Be unused and unopened

• Be in its original packaging

• Be in the same condition in which you received it

• Include the original order information or proof of purchase

Return requests must be submitted within 14 days of delivery.

2. Damaged or Defective Products

If your product arrives damaged, defective, leaking, or otherwise unusable, please contact us within 7 days of delivery.

Please provide:

• Your order number

• A description of the problem

• Clear photos of the product

• Clear photos of the packaging and shipping box, if applicable

We will review your request and, when appropriate, offer a replacement or refund.

3. Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

We will review the issue and, if the error was made by Blossom Glow, provide an appropriate replacement or refund.

4. Refunds

Once your return or refund request has been approved, we will process the refund to your original payment method.

Your bank or payment provider may require additional processing time before the refund appears in your account.

The time required for a refund to appear can vary depending on your payment provider.

5. Non-Refundable Items

The following items may not be eligible for return or refund:

• Opened or used skincare products

• Products without their original packaging

• Items damaged through customer misuse

• Gift cards

• Items purchased during a final-sale promotion, where applicable

This does not affect any consumer rights that cannot legally be excluded under applicable law.

6. Return Shipping

If the return is due to an incorrect item, damaged product, or an error on our part, Blossom Glow may provide an appropriate return solution.

For returns requested for other reasons, the customer may be responsible for return shipping costs.

Original shipping fees are generally non-refundable unless the return is due to an error on our part or another circumstance where a refund is required by applicable law.

7. Exchanges

We may offer exchanges for products that arrive damaged, defective, or incorrect.

Because skincare products are personal-care items, we generally cannot exchange products that have been opened or used.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be cancelled once it has been processed or shipped.

If an order has already shipped, you may need to follow the applicable return procedure.

9. Refunds for Allergic Reactions or Skin Sensitivity

Individual skin types and sensitivities vary.

Before using a new skincare product, we recommend reviewing the ingredients and performing a patch test.

If you experience irritation or an allergic reaction, discontinue use and seek appropriate medical advice when necessary.

Refund eligibility for a product that has been opened or used will be determined in accordance with this policy and applicable consumer-protection laws.

10. How to Request a Return or Refund

To request a return or refund, please contact Blossom Glow through the contact information provided on our website.

Please include:

Order Number:
Product Name:
Reason for Request:
Photos (if applicable):

We will review your request and respond with the next steps.

11. Policy Changes

Blossom Glow reserves the right to update this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have any questions about returns or refunds, please contact us using the contact information provided on our website.

Thank you for choosing Blossom Glow. 🌸

We appreciate your business and are committed to providing you with a positive shopping experience.